Cancellation and Refund Policy

Welcome to Motoshare.in. As a platform that connects bike and car rental service providers with customers across India, we aim to facilitate an easy and seamless booking process. However, it is important to clarify that Motoshare.in is purely a connection platform and is not involved in any financial transactions between rental service providers and customers.

Please read our Cancellation and Refund Policy carefully before using our services.

1. Nature of Our Platform

Motoshare.in acts solely as a link between customers and rental service providers. We help you discover and book vehicles, but all rental fees and payments are managed directly between the customer and the service provider. As such:

• Motoshare.in does not accept or process payments from customers or vendors.
• We do not handle any financial transactions, cancellations, or refunds related to vehicle rentals.

2. Cancellation Policy

Since Motoshare.in is not involved in the financial dealings between customers and rental providers, all requests for cancellations must be handled directly between the customer and the rental service provider. The specific cancellation policies may vary depending on the terms set by the vendor.

• Customers are responsible for contacting the rental provider to inquire about cancellation terms and conditions before finalizing the booking.
• Motoshare.in does not control or influence any cancellation policies set by the rental service providers.

3. Refund Policy

As we do not handle payments, Motoshare.in is not responsible for processing or issuing any refunds. Any refund requests must be addressed directly with the rental service provider with whom you have made the booking and the payment.

• Motoshare.in does not issue refunds for any bookings made through the platform.
• It is the customer’s responsibility to discuss and resolve any refund claims directly with the rental service provider.

4. Verification of Rental Providers

We strongly advise customers to thoroughly verify the authenticity of the rental service provider before confirming the booking or making any payments. This includes:

• Checking the credibility and reputation of the vendor.
• Ensuring that all terms related to cancellations and refunds are clearly communicated and agreed upon before payment.

5. No Liability for Disputes

Because Motoshare.in is only a platform for connecting customers and rental service providers, we are not liable for any issues related to:

• Cancellations or refund disputes between customers and vendors.
• Fraudulent activities or payment discrepancies involving rental service providers.

All disputes, including those related to cancellation policies or refund requests, must be resolved directly between the customer and the rental provider. Motoshare.in cannot mediate or intervene in these matters.

6. Best Practices for Customers

To ensure a smooth and secure booking experience, we recommend that customers:

• Communicate clearly with the rental provider regarding cancellation terms before making a payment.
• Verify the provider’s cancellation and refund policy in case of unforeseen changes or cancellations.
• Retain all communication records and receipts from the rental provider as proof of the agreement.

7. No Payment, No Responsibility

Since Motoshare.in does not collect any fees from customers or vendors, we have no responsibility for financial transactions. Customers must work directly with the rental provider to handle all monetary aspects, including:

• Rental fees
• Security deposits
• Refunds for cancellations

Motoshare.in simply facilitates the booking process, and all financial dealings occur independently of our platform.

8. Changes to This Policy

Motoshare.in reserves the right to modify or update this Cancellation and Refund Policy at any time. Any changes will be reflected on this page, and continued use of our platform constitutes your acceptance of the updated terms.

9. Contact Us

If you have any questions or concerns regarding our Cancellation and Refund Policy, please feel free to contact us via our website. However, please note that all issues related to cancellations or refunds must be resolved directly between the customer and the rental provider.