Bike and Car Renting Laws in Manipur

Uncategorized
Posted on | by pritesh K

The state of Manipur, India, has established specific guidelines and regulations governing the rental of bikes and cars to ensure safety, compliance, and clarity for both service providers and customers.

Table of Contents

1. Policy Overview

The Manipur Transport Department mandates that all vehicle rental services operate under valid licenses and adhere to state-specific regulations. These policies are designed to promote road safety, protect consumer rights, and ensure the accountability of rental service providers.

1. Obtain a Valid License:

  • Application: Apply for a transport vehicle permit from the Manipur Transport Department.
  • Documentation: Provide necessary documents, including proof of identity, address, and vehicle details.
  • Fees: Pay the applicable fees for the permit.

2. Vehicle Registration and Fitness:

  • Registration: Ensure all rental vehicles are registered with the Regional Transport Office (RTO) in Manipur.
  • Fitness Certificate: Obtain a valid fitness certificate for each vehicle, confirming its roadworthiness.
  • Pollution Under Control (PUC): Maintain a valid PUC certificate for all vehicles.

3. Insurance Coverage:

  • Third-Party Insurance: Secure comprehensive third-party insurance for each vehicle to cover potential liabilities.
  • Passenger Insurance: Consider additional passenger insurance to protect renters.

4. Compliance with Safety Standards:

  • Vehicle Maintenance: Regularly service vehicles to meet safety and emission standards.
  • Safety Features: Equip vehicles with necessary safety features, such as seat belts and fire extinguishers.

5. Adherence to Taxation Policies:

  • Road Tax: Pay the applicable road tax for each vehicle as per state regulations.
  • Permit Tax: Ensure timely payment of permit taxes to avoid penalties.

6. Driver Qualifications:

  • Licensing: Employ drivers with valid commercial driving licenses.
  • Training: Provide training on road safety and customer service.

7. Consumer Protection:

  • Transparent Agreements: Offer clear rental agreements outlining terms, conditions, and pricing.
  • Complaint Mechanism: Establish a system for addressing customer complaints and feedback.

8. Regular Inspections and Audits:

  • Departmental Inspections: Cooperate with periodic inspections by the Transport Department to ensure compliance.
  • Self-Audits: Conduct internal audits to assess adherence to regulations and identify areas for improvement.

2. Terms and Conditions

Rental agreements in Manipur typically encompass the following terms:

  • Rental Duration: Minimum and maximum periods for which a vehicle can be rented.
  • Usage Limits: Restrictions on mileage or designated operational areas.
  • Prohibited Activities: Use of vehicles for illegal activities, racing, or subletting is strictly forbidden.

1. Rental Duration

  • Minimum Rental Period: The shortest period for which a vehicle can be rented. This is usually specified in days or hours. For example, a minimum of 24 hours.
  • Maximum Rental Period: The longest period for which a vehicle can be rented. In some cases, this might be defined as a maximum of one week or one month.
  • Extension Option: Most rental agreements will mention whether the rental period can be extended. If so, how much notice is required.

2. Usage Limits

  • Mileage Limits:
    • This specifies the maximum distance the vehicle can be driven during the rental period.
    • If the rental agreement includes a daily mileage limit, extra charges may apply if the renter exceeds this mileage.
  • Designated Operational Areas:
    • Some rentals may restrict where the vehicle can be driven. For example, certain areas may be off-limits due to road conditions, local laws, or risk factors.
    • It could include restrictions such as no driving in remote or difficult terrain, or out of state.

3. Prohibited Activities

  • Illegal Activities:
    • The vehicle cannot be used for any illegal activities such as smuggling, drug trafficking, etc.
  • Racing or Reckless Driving:
    • The rental vehicle cannot be used for any form of racing, stunts, or other unsafe driving practices.
  • Subletting:
    • The renter is not allowed to lend, sublet, or allow anyone else to operate the vehicle without prior consent from the rental company.
  • Modifications:
    • The renter is typically prohibited from making any modifications to the vehicle, including alterations to the engine, exhaust system, or body.

4. Insurance and Liability

  • Insurance Coverage:
    • Most rental agreements will include insurance details, specifying what is covered and what is not (such as theft, accident, or damage).
  • Liability for Damages:
    • The renter may be held financially responsible for any damages to the vehicle during the rental period unless the damage is covered by insurance.

5. Vehicle Maintenance and Care

  • Vehicle Condition:
    • The rental agreement typically outlines the condition in which the vehicle should be returned. This includes maintaining cleanliness, checking fuel levels, and avoiding damage to the car.
  • Fuel Policy:
    • This section specifies whether the vehicle should be returned with a full tank of fuel or whether the renter must pay for refueling.

6. Payment Terms

  • Rental Charges:
    • The rental fee, which could be a daily, weekly, or monthly rate, is mentioned along with any additional charges for excess mileage or other services.
  • Security Deposit:
    • A refundable deposit may be required at the start of the rental. This deposit is typically returned if the vehicle is returned in good condition without excessive damage.
  • Late Fees:
    • If the vehicle is returned after the agreed-upon rental duration, late fees may apply.

7. Termination of Rental Agreement

  • Early Termination:
    • This section explains if there are any penalties or procedures in place should the rental agreement need to be terminated before the end of the rental period.
  • Violation of Terms:
    • The agreement may include conditions under which the rental company can terminate the agreement, such as if the vehicle is used improperly or if the renter engages in prohibited activities.

8. Additional Services

  • Optional Add-ons:
    • Rental companies may offer additional services such as GPS systems, car seats, roadside assistance, etc. These will be outlined with extra fees if applicable.
  • Driver Availability:
    • Some agreements offer the option of renting a vehicle with a driver for an additional fee. The conditions and rates for this service will be specified.

3. Eligibility Criteria

To rent a vehicle in Manipur, individuals must meet the following criteria:

  • Age Requirement: Minimum age of 18 years for two-wheelers and 21 years for four-wheelers.
  • Driving License: Possession of a valid driving license appropriate for the vehicle category.
  • Experience: Some agencies may require a minimum of one year of driving experience.

1. Age Requirement

  • Two-Wheelers: The minimum age to rent a two-wheeler is 18 years.
  • Four-Wheelers: The minimum age to rent a four-wheeler is 21 years.

2. Driving License

  • You must possess a valid driving license.
    • The license must be appropriate for the vehicle category you intend to rent.
    • For example, if you plan to rent a two-wheeler, you must have a motorcycle license, and for a four-wheeler, a car license.

3. Driving Experience

  • Some rental agencies may require you to have at least one year of driving experience.
    • This ensures that you are familiar with road safety and handling the vehicle properly.

4. Documents Required

Renters are required to provide:

  • Identification Proof: Aadhaar card, passport, or voter ID.
  • Driving License: Valid and corresponding to the vehicle type.
  • Address Proof: Utility bills, rental agreements, or any government-issued document.

1. Identification Proof

  • Documents Accepted:
    • Aadhaar Card
    • Passport
    • Voter ID
  • Purpose: To verify your identity.

2. Driving License

  • Documents Accepted:
    • A valid and original driving license.
    • The driving license should correspond to the vehicle type you plan to rent (e.g., motorcycle license for renting bikes or car license for renting cars).
  • Purpose: To ensure you are legally allowed to drive the vehicle.

3. Address Proof

  • Documents Accepted:
    • Utility Bills (Electricity, Water, or Gas bill with your name and address).
    • Rental Agreements (If you’re renting a place, you can use this document).
    • Government-Issued Documents (Such as bank statements, tax documents, or other official paperwork with your address).
  • Purpose: To confirm your residential address for record-keeping and security purposes.

5. Agreement and Exclusions

The rental agreement outlines the responsibilities of both parties and may exclude:

  • Insurance Coverage: Certain damages or incidents might not be covered.
  • Personal Belongings: Loss or damage to personal items is typically not the agency’s responsibility.

1. Rental Agreement Outline

  • The rental agreement is a formal contract between the renter and the agency/owner.
  • It will specify the terms of rental, including the rental period, pricing, and the specific vehicle or item being rented (e.g., car, bike).
  • It will list the responsibilities of both parties (the renter and the agency).

2. Responsibilities of Both Parties

  • Renter’s Responsibility:
    • Returning the rental vehicle/item in the same condition as it was rented (barring normal wear and tear).
    • Paying for any damages, fines, or late fees incurred during the rental period.
    • Adhering to any usage restrictions or rules outlined in the contract.
  • Agency’s Responsibility:
    • Providing the rental item in good working condition.
    • Ensuring the rental is legal, safe, and meets any local regulations.

3. Exclusions: What is Not Covered?

The rental agreement may have several exclusions that clarify what is not included in the rental agreement. These usually revolve around Insurance Coverage and Personal Belongings.

4. Exclusion: Insurance Coverage

  • Damage to the Item:
    Some types of damage may not be covered by the insurance included in the rental. This may include:
    • Intentional damage or gross negligence.
    • Damage from unauthorized use (e.g., driving under the influence).
  • Third-Party Liability:
    The insurance might cover damage to third parties (another person’s property or vehicle) but not the rented item itself.
  • Deductibles:
    If insurance covers some damages, the renter might still be responsible for a deductible.
  • Excluded Events:
    Certain incidents (like natural disasters or racing accidents) might not be covered under the standard insurance.

5. Exclusion: Personal Belongings

  • No Coverage for Personal Items:
    Most rental agreements will explicitly state that personal belongings left inside the rental are not covered for loss or damage.
    • If a renter’s items (luggage, electronics, or valuables) are damaged or stolen while in the rented vehicle, the rental agency is typically not liable.
  • Owner’s Liability Limitations:
    • Agencies may advise renters to keep valuable items out of sight to avoid theft.
    • Some rental companies may offer separate insurance for personal belongings at an additional cost, but it is usually optional.

6. Additional Considerations

  • Accident Reporting:
    In the event of an accident, the agreement may specify that the renter must immediately report the incident to the agency and/or insurance provider.
  • Exclusion Clauses:
    Certain clauses may apply to high-risk renters (e.g., if the driver has a poor driving record), which could exclude certain types of coverage or impose additional fees.

7. Steps to Take

  • Review the Agreement:
    Carefully read all sections about insurance coverage and personal belongings exclusions.
  • Ask Questions:
    If unsure about specific exclusions, ask the rental agency for clarification or for additional coverage options.
  • Consider Extra Coverage:
    If you think you might need it, consider opting for extra insurance or coverage options provided by the rental agency for personal belongings or other damages.

6. Cost Components

The rental cost structure includes:

  • Fuel Cost: Generally borne by the renter. Vehicles are provided with a full tank and must be returned similarly.
  • Interstate Taxes: Applicable if the vehicle is driven across state borders.
  • Parking Charges: Responsibility of the renter during the rental period.
  • Toll Taxes: To be paid by the renter as incurred.

1. Fuel Cost

  • What it is: The cost of fuel used during the rental period.
  • Responsibility: Generally borne by the renter.
  • How it works:
    • The vehicle will be provided with a full tank of fuel at the time of pickup.
    • The renter must return the vehicle with a full tank of fuel.
    • If the vehicle is not returned with a full tank, additional charges may apply to refill the tank.

2. Interstate Taxes

  • What it is: Taxes applicable when the vehicle is driven across state borders.
  • Responsibility: The renter is responsible for paying the applicable interstate taxes.
  • How it works:
    • If the renter intends to drive the vehicle outside the state of rental, certain taxes or fees may be imposed.
    • The renter must be aware of the taxes or any additional fees that may be charged when crossing state lines.

3. Parking Charges

  • What it is: Costs associated with parking the rental vehicle.
  • Responsibility: The renter is responsible for parking charges during the rental period.
  • How it works:
    • The renter is expected to park the vehicle in appropriate locations (e.g., parking lots, on-street parking).
    • Any fines or charges incurred due to improper parking are the responsibility of the renter.

4. Toll Taxes

  • What it is: Charges applied when using toll roads during the rental period.
  • Responsibility: The renter is responsible for toll taxes.
  • How it works:
    • If the renter drives on toll roads, they are required to pay the toll fees.
    • The rental company may have systems in place to charge tolls directly to the renter, or the renter may need to pay the tolls during travel.

7. Inclusions

Standard rental packages often include:

  • One Helmet: Provided with two-wheeler rentals, as mandated by law.
  • Basic Insurance: Covers third-party liabilities.
  • Roadside Assistance: Support in case of breakdowns within a specified area.

1. One Helmet

  • What it is: A single helmet is provided with each two-wheeler rental. This is in compliance with local laws and safety regulations, ensuring that the rider is legally equipped.
  • Why it’s included: Helmets are mandatory for riders, ensuring their safety during the ride.
  • Conditions: Typically, the helmet is provided for the duration of the rental, but if the rider requires a second helmet, there may be an additional charge, or it might be subject to availability.

2. Basic Insurance

  • What it is: This insurance covers third-party liabilities in case of accidents. It usually includes damages caused to another vehicle or person in the event of a crash.
  • Why it’s included: To protect both the rider and other parties in the case of an accident or incident that results in damage or injury. The basic insurance does not usually cover the rider’s own damages or injuries.
  • Conditions: The scope of coverage may vary depending on the rental company. Some companies might offer additional insurance options that cover damage to the rented vehicle, theft, or personal injury for an additional fee.

3. Roadside Assistance

  • What it is: Roadside assistance is a service provided in case the rented two-wheeler breaks down during the rental period.
  • Why it’s included: To ensure that if the vehicle encounters issues, such as mechanical breakdowns, the renter is not stranded and can receive support.
  • Conditions: Roadside assistance typically covers repairs within a certain distance from the rental location. If the rider is outside the covered area, additional charges might apply. Also, certain conditions (like fuel-related issues or accidents caused by the rider’s fault) may not be covered.

8. Vehicle Maintenance and Repairs

Responsibilities are as follows:

  • Routine Maintenance: Ensured by the rental agency.
  • Minor Repairs: Renter may be responsible for costs arising from negligence or misuse.

1. Routine Maintenance (Covered by the Rental Agency)

  • Inspection and Service Schedule:
    • Rental agencies typically have a regular maintenance schedule for vehicles. This includes oil changes, tire rotations, brake inspections, and fluid checks.
    • Ensure that the vehicle is inspected at set intervals (e.g., every 6 months or after a certain number of kilometers).
  • Tire Maintenance:
    • The agency ensures that the tires are properly inflated and replaced when necessary.
    • The tires are also checked for wear and alignment.
  • Brake System:
    • The rental agency maintains brake pads, discs, and other related components.
  • Oil and Filter Changes:
    • The rental agency takes care of regular oil changes and replaces the oil filter to ensure the engine’s longevity and performance.
  • Fluid Check:
    • Routine maintenance also includes checking and topping up engine fluids such as coolant, transmission fluid, and brake fluid.
  • Battery Check:
    • The rental agency ensures that the vehicle’s battery is in good condition, ensuring smooth operation without unexpected failures.

2. Minor Repairs (Renter’s Responsibility for Negligence or Misuse)

  • Definition of Minor Repairs:
    • These are small repairs typically resulting from the renter’s actions, such as damage due to improper use, neglect, or accidents.
    • Common examples include:
      • Flat tires caused by driving over sharp objects.
      • Minor body damage (dents, scratches) that result from negligence or mishandling.
      • Interior damage (e.g., stains, tears from rough usage).
  • Types of Minor Damage:
    • Cosmetic Issues: Small scratches, dents, or interior stains.
    • Tire Damage: Punctures from driving on debris or rough terrain.
    • Damage to Accessories: Broken mirrors, windshield wipers, or other external parts.
  • Responsibility of the Renter:
    • The renter will be held financially responsible for repairs arising from their misuse or negligence.
    • This can include charges for the repair costs, labor, and replacement parts.
  • Negligence vs. Normal Wear and Tear:
    • Normal wear and tear (e.g., tire wear from regular driving) is covered by the rental agency.
    • However, if the damage is a result of the renter’s actions, such as misuse (driving off-road without permission), the renter will be liable for the cost of repair.
  • Process for Reporting Minor Repairs:
    • The renter should immediately report any minor damages, as failing to do so may lead to additional charges or penalties.
    • The rental agency may ask for pictures of the damage, a detailed explanation, and sometimes a police report if the damage occurred in an accident.

3. Major Repairs (When Necessary and Not Due to Renter’s Negligence)

  • Accident or Breakdown:
    • If the vehicle breaks down or needs major repairs due to a mechanical failure (outside the renter’s fault), the rental agency will cover the cost.
  • Warranty and Coverage:
    • Some rental agencies offer warranties for certain parts (e.g., engine, transmission), and the agency will cover the cost of these repairs if the vehicle is still within the warranty period.
  • Accident-Related Costs:
    • In case of an accident (whether the renter is at fault or not), rental agencies often offer collision damage waivers (CDW) that limit the renter’s financial responsibility. Without this coverage, the renter could be liable for major repair costs.

4. Repair Process

  • When the Vehicle Needs Repair:
    • The renter should immediately contact the rental agency and, depending on the policy, may be asked to bring the vehicle to the nearest service center or allow the agency to pick up the vehicle.
  • Cost Assessment:
    • The rental agency will assess the damage (for both minor and major repairs) and provide the renter with a breakdown of the repair costs.
  • Invoice and Payment:
    • After repairs, the renter may receive an invoice for the costs incurred. The renter is expected to pay for minor repairs or damages caused by their negligence.

5. Rental Terms and Conditions

  • Clear Policies:
    • It’s crucial for the rental agency to clearly define what counts as routine maintenance, minor repairs, and the renter’s responsibility in their rental agreement.
  • Damage Coverage Options:
    • The rental agency might provide renters with options for purchasing damage waivers (such as CDW or LDW) that reduce or eliminate responsibility for certain damages, though this may vary by agency.

9. Return Policy

Upon returning the vehicle:

  • Timeliness: Late returns may incur additional charges.
  • Condition: Vehicle should be in the same condition as at the time of rental, barring normal wear and tear.
  • Fuel Level: Should match the level at the time of pickup.

Timeliness:

  • Ensure that the vehicle is returned on time.
  • Late Returns: If the vehicle is returned after the agreed-upon time, additional charges may apply. Be mindful of the return time to avoid extra fees.

Condition:

  • The vehicle should be returned in the same condition as when it was rented out, excluding regular wear and tear.
  • Normal Wear and Tear: This includes minor scratches or tire wear that is expected during normal use.
  • Damage Beyond Normal Wear: If the vehicle has any damage beyond normal use, the renter may be held responsible for repair costs.

Fuel Level:

  • The fuel level should match the level it had when you picked up the vehicle.
  • Refuel Before Return: If the fuel level is lower than when you first received the vehicle, you may be charged for the missing fuel, and potentially a service fee.

10. Payment Procedure

Payment-related details include:

  • Security Deposit: Refundable amount collected at the start of the rental.
  • Rental Charges: Can be paid via cash, credit/debit cards, or digital wallets.
  • GST Rate: As per the current tax regulations for vehicle rental services.

1. Security Deposit:

  • Purpose: A refundable amount is collected at the start of the rental to cover any potential damages or non-return of the vehicle.
  • Amount: The amount depends on the vehicle type and rental terms.
  • Refund Process: The deposit is refunded when the vehicle is returned in good condition, minus any applicable charges for damages or late returns.

2. Rental Charges:

  • Payment Methods: The rental charges can be paid through any of the following:
    • Cash: Direct payment in cash at the time of rental.
    • Credit/Debit Cards: Payment can be made using a Visa, MasterCard, or any other supported card.
    • Digital Wallets: Payments can also be made using popular wallets like Paytm, Google Pay, PhonePe, etc.
  • Billing: A receipt will be issued for the rental charges after payment is processed.

3. GST (Goods and Services Tax):

  • Applicable GST Rate: The GST rate for vehicle rentals is determined as per the current tax regulations, which may vary depending on the region and vehicle type.
  • Inclusion in Charges: The GST amount is usually included in the total rental charges and will be reflected in the billing.
  • Tax Invoice: A GST-compliant tax invoice will be issued, showing the rental charges and applicable tax rates.

4. Additional Terms:

  • Late Fees: If the vehicle is returned late, additional charges may apply, which will be added to the total rental amount.
  • Damage Fees: Any damage to the vehicle during the rental period will result in a deduction from the security deposit or an additional charge if necessary.

11. Renter’s Liability

Renters are liable for:

  • Traffic Violations: Any fines or penalties incurred during the rental period.
  • Accidents: Costs not covered by insurance due to renter’s fault.

1. Introduction to Renter’s Liability

  • Clearly state that renters are responsible for specific situations during the rental period. This includes traffic violations and accidents.
  • Specify that the renter is expected to return the vehicle in the same condition it was rented, subject to normal wear and tear.

2. Traffic Violations Liability

  • Responsibility: Renters are fully responsible for any traffic violations that occur during the rental period. This includes:
    • Speeding tickets
    • Running red lights
    • Parking fines
    • Other traffic-related offenses
  • Notification: The renter will be notified of any fines or penalties during or after the rental period.
  • Payment: The renter will be required to pay any fines directly, or the rental company may charge the renter’s card if it is not paid within the specified period.

3. Accidents Liability

  • Insurance Coverage: Renters should understand the extent of insurance coverage provided during the rental period.
    • If an accident occurs, and it is the renter’s fault, they may be required to pay any expenses that are not covered by the rental insurance.
    • This could include costs like:
      • Vehicle repair costs if not fully covered by insurance
      • Deductibles in the event of a claim
      • Medical expenses if the insurance doesn’t cover it
    • Damage to Third-Party Property: If the accident involves damage to third-party property (e.g., another vehicle), the renter will be responsible for these expenses if not covered by insurance.

4. Insurance Deductibles

  • Deductible Responsibility: If the renter opts for lower-cost insurance or none at all, they are still responsible for the insurance deductible in the event of an accident.
  • Amount: The deductible amount should be clearly stated in the rental agreement.

5. Accident Reporting Procedure

  • Immediate Reporting: Renters must report accidents immediately to the rental company and authorities (if necessary). Failure to report an accident can result in additional charges.
  • Documentation: Renters are expected to provide all necessary documentation related to the accident, including:
    • Police reports
    • Contact details of involved parties
    • Photographs of the scene or damages

6. Liability Exemptions

  • Clearly outline any exemptions to liability. For example:
    • If the vehicle is stolen due to renter’s negligence (e.g., leaving it unlocked), the renter may be held fully responsible.
    • If the renter is driving under the influence of alcohol or drugs, they may be held fully responsible for the consequences.

7. Rental Agreement Clause

  • Ensure there’s a clause in the rental agreement specifying that the renter acknowledges understanding and accepts liability for traffic violations and accidents during the rental period.
  • The renter must sign or electronically acknowledge this clause to confirm their agreement.

8. Penalties for Failure to Comply

  • Renters should be informed of penalties for non-compliance with the terms of the rental agreement, including failure to pay fines or for accidents that are their fault.

9. Final Settlement

  • Damage or Violation Fees: If the renter incurs any penalties or causes damage, the rental company may charge the renter’s account for the cost of these fines or repairs.
  • End of Rental Period: Upon return of the vehicle, any pending violations or accidents should be cleared. If any charges are pending, they should be settled before the renter leaves.

12. Exclusions

Typically not covered in the rental agreement:

  • Personal Accident Insurance: Renters are advised to have their own coverage.
  • Damage Due to Negligence: Any damage resulting from reckless driving or violations of terms.

1. Personal Accident Insurance:

  • What it means: This type of insurance typically covers medical expenses if the renter is injured in an accident while driving the rental vehicle.
  • Exclusion: Renters are usually advised to have their own personal accident insurance, meaning it is not provided by the rental company.
  • Step-by-step details:
    1. The rental agreement will specify that the company does not offer personal accident insurance.
    2. Renters must ensure they have their own accident coverage, either through their own insurance provider or through separate insurance specifically for car rentals.
    3. The renter should verify the extent of their personal coverage, such as emergency medical expenses and other related costs.

2. Damage Due to Negligence:

  • What it means: This exclusion refers to any damage caused by the renter’s negligence, recklessness, or failure to follow the terms and conditions of the rental agreement.
  • Exclusion: The rental company typically does not cover damages caused by negligent behavior.
  • Step-by-step details:
    1. Negligence can include actions such as:
      • Driving under the influence of alcohol or drugs.
      • Driving while distracted (e.g., using a mobile phone).
      • Failing to adhere to traffic laws or safety protocols.
    2. The rental company will outline specific terms in the agreement, such as:
      • The renter is responsible for the vehicle during the rental period.
      • Any damage caused by violations of these terms will be at the renter’s expense.
    3. Renters should thoroughly review the rental agreement to understand the specifics of negligence.
    4. Examples of negligence leading to exclusions:
      • Crashing the vehicle due to speeding or reckless driving.
      • Failure to report a previous accident or damage to the company.
      • Allowing unauthorized drivers to operate the vehicle.

13. Additional Considerations

Renters should also be aware of:

  • Cancellation Policy: Fees or conditions applicable upon cancellation of a booking.
  • Extension of Rental Period: Procedures and charges for extending the rental duration.
  • Emergency Contact: Availability of a 24/7 helpline for assistance.

1. Cancellation Policy

Renters should carefully review the cancellation policy to understand the terms and conditions before confirming their booking. This will cover:

  • Fees on Cancellation: Some platforms may charge a cancellation fee based on how far in advance the cancellation is made.
  • Refund Process: Conditions for receiving a refund, whether full or partial, depending on when the cancellation occurs.
  • No-Show or Late Cancellation: Specific penalties for canceling last minute or failing to show up.

Steps to follow:

  • Check the cancellation terms before booking.
  • Be aware of any non-refundable fees.
  • If cancellation is needed, do it within the allowed window for minimal fees or a full refund.

2. Extension of Rental Period

Renters who need to extend their rental period should follow these steps:

  • Notify in Advance: Contact the rental service early to ensure the extension is possible and to avoid last-minute charges.
  • Additional Charges: Understand how the daily or hourly rates apply to an extended period.
  • Updated Contract: The rental agreement may need to be updated to reflect the new rental duration, with any adjusted fees.

Steps to follow:

  • Reach out to the rental provider as soon as possible to request the extension.
  • Ensure that any extra costs for the extended period are clarified.
  • Ensure all paperwork is updated and the rental service confirms the extension in writing.

3. Emergency Contact

Renters should always have access to emergency contact information for support during the rental period.

  • 24/7 Helpline: A dedicated helpline should be available for immediate assistance in case of emergencies like breakdowns, accidents, or vehicle issues.
  • Contact Procedures: Renters should know how to reach the helpline (e.g., phone number, online chat, email).
  • Emergency Assistance Services: This could include roadside assistance, medical emergencies, or urgent repair services.

Steps to follow:

  • Save the emergency contact details provided by the rental service.
  • Make sure the number is available in case of any vehicle-related emergencies.
  • Clarify the scope of emergency services available (e.g., towing, insurance coverage, or medical assistance).