If your rental bike or car in India breaks down or gets into an accident, here are the steps to handle the situation effectively:
For a Vehicle Breakdown:
• Contact the Rental Company:
• Call the rental company’s helpline immediately.
• Share details of your location and the issue with the vehicle.
• Roadside Assistance:
• Many rental companies provide 24/7 roadside assistance. Confirm if this service is included in your rental agreement.
• They might send a technician or offer a replacement vehicle.
• Local Mechanics:
• If roadside assistance is unavailable, you can contact a nearby mechanic.
• Keep the receipt for repairs, as some companies reimburse minor repair costs.
• Do Not Attempt Repairs Yourself:
• Avoid fixing the vehicle unless authorized by the rental company, as it might void the agreement.
For an Accident:
• Ensure Safety:
• Move to a safe location if possible.
• Turn on hazard lights to alert other drivers.
• Inform the Rental Company:
• Notify the rental provider immediately about the accident.
• They will guide you on the next steps, including filing an insurance claim if needed.
• Document the Incident:
• Take photos of the vehicle, the accident site, and any damages.
• Collect contact information from involved parties and witnesses, if any.
• File a Police Report:
• For significant damages or injuries, filing a First Information Report (FIR) with the local police is mandatory.
• The rental company will need this for insurance purposes.
• Understand Your Liability:
• Check if you opted for insurance coverage, such as a Collision Damage Waiver (CDW) or Theft Protection.
• Depending on your insurance, you might have to pay a deductible for repairs.
Post-Incident Steps:
• Vehicle Return:
• Return the vehicle to the rental provider as instructed, whether it’s the damaged vehicle or a replacement.
• Review the Charges:
• The rental company may deduct repair costs or insurance deductibles from your security deposit if applicable.
• Request Documentation:
• Ensure you receive receipts or proof of any charges for damages or repairs.
Preventative Measures:
• Inspect the Vehicle:
• Before renting, inspect the vehicle for any pre-existing damages and report them to the rental company.
• Understand the Terms:
• Familiarize yourself with the rental company’s policy on breakdowns and accidents.
• Carry Essential Contact Numbers:
• Keep the rental company’s helpline, local emergency numbers, and insurance details handy.
By following these steps, you can handle unexpected breakdowns or accidents with minimal hassle and ensure proper resolution with the rental company.