If the owner asks you to cancel a confirmed booking, do not cancel immediately. First, ask why the owner wants you to cancel and contact MotoShare support for guidance.
The owner may have a valid reason, such as a vehicle issue or an unexpected availability problem. However, you should understand how the cancellation could affect your payment and refund before taking action.
Before cancelling:
- Ask the owner for the reason.
- Keep your booking confirmation.
- Contact MotoShare support.
- Ask whether the booking can be cancelled by the owner.
- Confirm the refund amount and process.
- Check whether any cancellation charge applies.
- Keep screenshots of relevant conversations.
If the owner cannot provide the booked vehicle, ask support about alternative vehicles. This may help you avoid losing time or making an unnecessary cancellation.
Do not agree to cancel simply because the owner asks you to. First confirm the applicable cancellation and refund terms. Keep all payment records until the issue is fully resolved.
Key Takeaway: If an owner asks you to cancel a confirmed booking, contact MotoShare first and confirm the refund and cancellation terms. This helps protect you from unexpected charges or confusion.