Yes. If you feel unsafe during a vehicle pickup, do not accept the vehicle until you feel comfortable with the situation. Your safety should come before completing the booking.
If something feels wrong:
- Move to a safe and public location.
- Contact the rental provider or support team.
- Explain what happened clearly.
- Avoid arguing with the owner or anyone present.
- Do not hand over extra money without confirmation.
- Keep your booking and payment details available.
- Contact local emergency services if you face an immediate threat.
Before accepting a rental, check that the vehicle matches your booking. Inspect its condition, documents, fuel level, and basic controls. MotoShare's rental guidance also recommends checking the vehicle carefully and reporting problems before starting the trip.
If the owner asks you to do something that conflicts with the booking terms, pause the handover and ask for clarification. Do not drive away if the vehicle appears unsafe or has a serious mechanical problem. Rental guidance also recommends contacting the operator when a mechanical issue creates a safety concern.
Key Takeaway: If you feel unsafe during pickup, stop the handover, move somewhere safe, and contact the rental provider or support team. Never feel pressured to accept a vehicle or continue a pickup when the situation feels unsafe.