You may be able to update your ID proof after making a booking, but you should contact the rental provider before pickup. Document requirements can vary based on the booking and verification process.
MotoShare's renter guidance says renters should carry a valid driving licence, government-issued ID, and booking confirmation. Partners should verify the renter's documents before handing over the vehicle.
If you need to change your ID proof:
- Contact the rental provider as soon as possible.
- Explain why you need to update the document.
- Provide the new valid ID when requested.
- Ask whether the document can be updated before pickup.
- Confirm that the new details match your booking.
- Keep your booking confirmation available.
If the new document has different personal details, the provider may need to complete verification again. Do not wait until pickup if you already know that your original ID is unavailable or incorrect.
Before collecting the vehicle:
Make sure you have your valid driving licence and accepted government ID. Also confirm that the person collecting the vehicle matches the renter details on the booking.
MotoShare's guidelines specifically advise partners to verify the renter's driving licence and ID before vehicle delivery.
Key Takeaway: You should contact the rental provider before pickup if you need to update your ID proof. Confirm the new document is accepted and complete any required verification before collecting the vehicle.