If the rented scooter has low fuel at pickup, do not start the trip until you confirm the fuel level and the rental provider's fuel policy.
First, check the fuel level:
- Look at the fuel gauge.
- Confirm the level with the owner or rental provider.
- Take a clear photo of the fuel gauge.
- If possible, record the fuel level in the handover details.
Then contact the owner:
Tell the owner that the scooter has low fuel before leaving the pickup point. Ask whether you should refuel it immediately and how the fuel level should be handled when you return the scooter.
Before starting your ride:
- Check the fuel policy in your booking terms.
- Take a photo of the scooter and fuel gauge.
- Keep the fuel receipt if you purchase fuel.
- Confirm the expected fuel level for return.
- Report any disagreement before leaving the pickup location.
Do not assume that you will automatically receive a refund for fuel you add. The applicable arrangement depends on the rental terms agreed with the provider.
Key Takeaway: If a scooter has low fuel at pickup, document the fuel level, inform the owner, and confirm the fuel policy before riding away. Keeping a fuel receipt can also help if you need to discuss the fuel charge later.