If the vehicle is unavailable at the agreed pickup time, the renter should first contact the vehicle owner and confirm what happened. Since MotoShare acts as a platform connecting renters with rental providers, arrangements such as replacement vehicles, cancellation, or refunds generally depend on the rental provider's terms.
What you should do:
- Contact the vehicle owner immediately.
- Show your booking confirmation and agreed pickup details.
- Ask why the vehicle is unavailable.
- Request an alternative vehicle if one is available.
- Confirm whether the replacement vehicle has the same rental terms and price.
- If no suitable replacement is available, discuss cancellation and any applicable refund.
- Keep screenshots, messages, and booking records.
- Contact MotoShare support if you need assistance with the rental issue.
Before accepting an alternative vehicle:
- Check its condition.
- Verify the registration, insurance, and required documents.
- Confirm the rental price and deposit.
- Check fuel and mileage conditions.
- Take photos of existing damage.
- Confirm the new pickup and return times.
MotoShare's booking system is designed around vehicle availability and reservations, with availability information intended to prevent double-booking.
If you cannot get a replacement:
Do not simply leave without clarifying the booking status. Ask the owner to confirm whether the booking is cancelled and what happens to any amount already paid. Because rental payments and other financial agreements are between the renter and rental provider, the applicable refund depends on their agreed terms.
Key Takeaway: If your rental vehicle is unavailable at pickup, contact the owner immediately, request an alternative vehicle or discuss cancellation, and keep written records of everything. Do not accept a replacement until you have confirmed its condition, price, deposit, and rental terms.