If you notice old or pre-existing damage during pickup, do not ignore it or assume the owner already knows about it. Document the damage before starting the ride and make sure the owner is aware of it. MotoShare recommends checking for visible damage and taking photos or videos from all sides before pickup.
What you should do:
- Stop and inspect the vehicle carefully.
- Take clear photos and videos of the existing scratches, dents, or other damage.
- Take close-up photos as well as wider photos showing where the damage is located.
- Inform the vehicle owner immediately.
- Ask the owner to acknowledge the pre-existing damage.
- Make sure the damage is recorded in the handover or rental records, if available.
- Do not accept responsibility for damage that was already present.
- Keep the photos and communication until the rental is completely finished.
Also check other parts of the vehicle:
- Tyres
- Brakes
- Lights and indicators
- Mirrors
- Fuel level
- Odometer
- Interior condition for cars
- Required vehicle documents
MotoShare's guidance recommends documenting the vehicle condition at handover and comparing it with return photos later.
If the owner does not acknowledge the damage:
It is better to resolve the issue before starting the rental. Share the photos with the owner and ask for written confirmation that the damage existed before your trip. If you cannot reach an agreement, contact MotoShare support before taking the vehicle.
Key Takeaway: If you notice old damage during pickup, photograph it, inform the owner, and get it documented before riding away. Good pickup records can help prevent disagreements about who was responsible for the damage later.