The best way to confirm the fuel level at pickup and drop-off is to check the fuel gauge and document it with clear photos or videos. MotoShare's renter guidance recommends ensuring the fuel level matches the booking information at pickup and returning the vehicle with the same fuel level unless otherwise agreed.
At pickup:
- Check the fuel gauge before starting the trip.
- Confirm the fuel level with the vehicle owner.
- Compare it with the level mentioned in the booking.
- Take a clear photo of the dashboard and fuel gauge.
- Record the vehicle's odometer reading as well.
- Keep the photo until the rental is completed.
At drop-off:
- Check the fuel gauge again before handing over the vehicle.
- Refill the vehicle to the same level as at pickup, unless you and the owner agreed otherwise.
- Take another photo showing the fuel gauge.
- Share the photo with the owner if required.
- Keep the receipt if you refuel the vehicle near the end of the rental.
For vehicle owners:
Owners should record the fuel level during handover and clearly communicate the fuel-return policy. Keeping photos, a handover checklist, and fuel information can help prevent disagreements later.
Example:
If the vehicle has a half tank at pickup, confirm and photograph that level. At return, the renter should generally return it at approximately the same level unless a different arrangement was agreed in advance.
To avoid fuel-related disputes:
- Check the fuel gauge together.
- Take timestamped photos.
- Record the starting fuel level.
- Agree on the return fuel level.
- Refuel before drop-off when necessary.
- Photograph the fuel gauge again at return.
- Keep fuel receipts and communication records.
Key Takeaway: Always confirm the fuel level at both pickup and drop-off with the owner and use photos as evidence. A clear same-level fuel arrangement can help both renters and owners avoid misunderstandings about refueling costs.