If your documents are not approved during the rental booking or verification process, the booking may not be completed until the required documents are successfully verified. This can happen if a document is unclear, expired, incomplete, does not match the provided details, or does not meet the applicable requirements. It is best to review the submitted information carefully and provide valid documents again when requested.
Common reasons documents may not be approved:
- Document is unclear or difficult to read
- Driving license has expired
- Details do not match the booking information
- Required document is missing
- Uploaded document is incomplete
- Document does not meet the applicable verification requirements
What you should do:
- Check which document was rejected.
- Review the information for errors or mismatches.
- Upload a clear and valid document if resubmission is available.
- Make sure your name and other details are consistent.
- Contact the relevant support or owner if you need clarification.
Documents commonly required for vehicle rental:
- Valid driving license
- Government-issued identity proof
- Address proof, if required
- Other documents requested under the rental terms
Tips to avoid verification problems:
- Upload clear, readable copies of your documents.
- Make sure documents are valid and not expired.
- Check all personal details before submitting.
- Use the correct document type requested during verification.
- Complete the verification process before your planned pickup time.
Key Takeaway: If your documents are not approved, the rental process may be delayed until the verification issue is resolved. Checking document validity, ensuring the details match, and resubmitting clear documents can help complete the verification process more smoothly.