Yes, if your required documents are rejected during the verification process, you may choose to cancel your MotoShare booking if you are unable to complete the rental requirements. Whether you are eligible for a refund or any cancellation charges apply will depend on MotoShare's cancellation policy, the timing of your cancellation, and the specific terms of your booking.
If your documents are rejected, review the reason for the rejection and contact MotoShare support if you need clarification or believe you can submit corrected documents.
Reasons Documents May Be Rejected:
- Expired driving license
- Unclear or incomplete document images
- Missing required documents
- Information does not match the booking details
- Invalid or unsupported identification
What You Should Do:
- Review the reason for the document rejection.
- Check whether you can upload corrected documents.
- Contact MotoShare support if you need assistance.
- Review the cancellation and refund policy.
- Cancel the booking if you cannot complete verification.
Things That May Affect Your Refund:
- Booking cancellation policy
- Time of cancellation
- Verification status
- Booking terms and conditions
- Any applicable cancellation charges
Tips to Avoid Document Issues:
- Upload clear, high-quality images.
- Ensure your driving license is valid.
- Check that all details match your booking.
- Submit all required documents before the deadline.
- Review the document requirements before booking.
Key Takeaway: Yes, you can request to cancel your MotoShare booking if your documents are rejected and you cannot complete the verification process. Refund eligibility and any applicable charges will depend on the booking's cancellation policy, so review the terms carefully and contact MotoShare support if you need help resolving the issue.